Provide detailed product introduction, including product features, functions, specifications, advantages and other information to help customers understand the basic situation of the product.
Answer Questions
Timely answer questions raised by customers to ensure that customers have a clear understanding of the product.
Product Demonstration
Product demonstration for customers, showing the use method and effect of products, so that customers can more intuitively understand the function and performance of products.
Customized Solutions
According to customer needs and scenarios, provide personalized customized solutions to meet customers' special needs.
In-Sale Service
Order Tracking
Timely follow up customer orders, ensure the accuracy and timeliness of orders, and ensure customers' shopping experience.
After-Sales Protection
Provide perfect after-sales protection, including product warranty, return policy, etc., so that customers can buy at ease.
Customer Training
To provide customers with product use training, so that customers can better grasp the use of products, improve customer satisfaction.
Feedback Collection
Collect customer feedback regularly, timely understand customer needs and opinions, and provide reference for product improvement and optimization test.
After-Sales Service
After-Sales Consulting
Provide 24-hour online consulting services to solve the problems encountered in the use of products for customers to ensure the smooth use of customers.
Maintenance Services
Provide product maintenance services to ensure that the product is repaired and maintained within the warranty period and extend the service life of the product.
Product Upgrade
To provide customers with product upgrade services, timely launch of new product versions and function upgrades, so that customers always enjoy the latest product experience.
Customer Care
Regular customer care, ask customers about the use and needs, establish a good customer relationship, enhance customer satisfaction and loyalty.
The above is our product pre-sale after-sales service program, we will provide customers with professional service and high-quality products to provide better shopping experience and after-sales protection. I hope to work with you to develop together.
Dongguan Hetai Polymer Material Co., Ltd. established in 2016, is a professional engaged in the research, development, sale and service of yoga mat, neoprene, sports protection products, Slipper.
